Your data, handled with care.

We collect only what we need to run the Services, fulfil your orders, keep accounts secure and provide support.

Information you give us

• Account & contact details — name, email, phone number, and (for agents/merchants) business name and identifiers.
• Order details — items or data bundles purchased, the recipient phone number for a data top-up, order references, amounts and status.
• Support messages — anything you send us by email, WhatsApp, chat or a contact form.

Information collected automatically

• Device & usage data — IP address, device and browser type, operating system, app version, pages or screens viewed, and timestamps.
• Diagnostics — anonymous crash and performance logs that help us fix problems.
• Cookies & local storage — small identifiers stored on your device (see section 4).

Payment information

We use the information above to:

• Provide the Services — create your account, sign you in, and keep things working.
• Fulfil orders — deliver data bundles through our licensed telecom and data partners (MTN, AT, Telecel and aggregators) and confirm delivery.
• Process payments and send receipts.
• Keep you safe — detect and prevent fraud, abuse and unauthorised access.
• Support you — answer questions and resolve issues.
• Improve our products — understand what works and fix what doesn't.
• Communicate — send service messages, and (only with your consent) occasional updates or offers, which you can opt out of at any time.
• Meet legal obligations — comply with applicable laws and lawful requests.

We share data only as needed to run the Services, and only with parties bound to protect it:

• Service providers — payment processors (Paystack), telecom/data partners and aggregators (to deliver bundles), SMS and email senders, hosting and analytics providers.
• Business clients — when you use a platform we operate for a specific business, your data is shared with that business as the data controller.
• Legal & safety — authorities or advisors where required by law, or to protect our rights, users and the public.
• Business transfers — if STELNEX is involved in a merger or acquisition, data may transfer under this policy's protections.

We use cookies and on-device storage to:

• Essential — keep you signed in and remember your cart and session.
• Preferences — remember choices such as light/dark theme.
• Analytics — measure traffic and performance with privacy-respecting tools.

You can clear or block cookies in your browser settings. Essential cookies are required for the Services to work.

Security is built into how we design, build and run every product. Our safeguards include:

We also practise data minimisation (collecting only what's necessary), keep software patched and up to date, and rely on PCI-DSS-compliant processors for payments.

We keep personal data only for as long as needed to provide the Services, support you, and meet legal, accounting and security obligations. When it's no longer needed, we delete it or anonymise it so it can no longer identify you.

In line with Ghana's Data Protection Act, 2012 (Act 843) and good global practice, you can:

• Access the personal data we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your data, where we're not required to keep it.
• Object to or restrict certain processing.
• Withdraw consent at any time (for anything based on consent).
• Port a copy of data you provided, in a portable format.

To exercise any of these, contact us using section 12. You also have the right to lodge a complaint with the Data Protection Commission of Ghana.

APPIFY is a wrapper that opens a website you choose as a full-screen app. Because of how it works:

• The website link you enter is stored on your own device so the app can re-open it. STELNEX does not receive that link or your browsing inside it.
• Device permissions (such as camera, photos or storage) are requested only when the website you open asks for them — Android still shows its own prompt each time.
• Any data you submit into the opened website (logins, orders, payments) is handled by that website's own privacy policy, not this one.

Our Services may also link to third-party sites and stores (for example Google Play, Paystack or a telecom partner). We're not responsible for their content or privacy practices — please review their policies.

Our Services are intended for adults and are not directed at children under 13. Purchases must be made by someone of legal age. We do not knowingly collect data from children; if you believe a child has provided us information, contact us and we will remove it.

Some of our providers (such as hosting, analytics or payment partners) may process data on servers outside Ghana. Where data is transferred internationally, we take reasonable steps to ensure it remains protected to the standard described in this policy.

We may update this policy as our Services and the law evolve. The “Last updated” date at the top always reflects the current version, and we'll highlight any significant changes. Continuing to use the Services after an update means you accept the revised policy.

For any privacy question, data request, or concern, reach our team:

• Email — hello@stelnex.com
• WhatsApp — +233 55 563 3900
• Address — STELNEX, Accra, Ghana 🇬🇭